Maintenance spares and spare parts for key IT assets are available 24 X 7 immediately upon failure.
MAC / CONF | Impact | Subject Area |
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MACI | Medium | Continuity |
Threat |
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Mission-critical systems require 24x7 maintenance spares and spare parts to ensure uninterrupted operations. Â Establishing a clear MOA or service contract with the responsible maintenance organization or vendor, as well as inventory control for critical items, is essential to maintaining continuous operations. |
Guidance |
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1. Review the maintenance support contracts, logs and documentation to verify that maintenance spares and spare parts support for key IT assets is available 24x7. 2. Record the results. |