Maintenance spares and spare parts for key IT assets can be obtained within 24 hours of failure.
MAC / CONF
Mission-essential systems require access to maintenance spares and spare parts twithin 24 hours of a system failure to ensure minimal disruption of operations. Establishing a clear MOA or service contract with the responsible maintenance organization or vendor, as well as inventory control for critical items, is essential to maintaining operations.
1. Review the maintenance support contracts, logs and documentation to verify that maintenance spares and spares parts support for key IT assets is available within 24 hours of failure. 2. Record the results.