Maintenance support for key IT assets is available to respond 24 X 7 immediately upon failure.
|MAC / CONF||Impact||Subject Area|
| MACI |
|Mission-critical systems require 24x7 maintenance support to ensure uninterrupted operations. Establishing a clear MOA or service contract with the responsible maintenance organization or vendor, as well as inventory control for critical items, is essential to maintaining continuous operations.|
| 1. Ensure that maintenance support for key IT assets shall be available to respond 24 X 7 immediately upon failure by implementing a service agreement stipulating such availability. |
2. Verify that the maintenance support service agreement specifies 24 X 7 availability of maintenance support.