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COMS-2 Maintenance Support
Overview
Maintenance support for key IT assets is available to respond 24 X 7 immediately upon failure.
| MAC / CONF | Impact | Subject Area |
|---|---|---|
| MACI MACII | Medium | Continuity |
Details
| Threat |
|---|
| Mission-critical systems require 24x7 maintenance support to ensure uninterrupted operations. Â Establishing a clear MOA or service contract with the responsible maintenance organization or vendor, as well as inventory control for critical items, is essential to maintaining continuous operations. |
| Guidance |
|---|
| 1. Ensure that maintenance support for key IT assets shall be available to respond 24 X 7 immediately upon failure by implementing a service agreement stipulating such availability. 2. Verify that the maintenance support service agreement specifies 24 X 7 availability of maintenance support. |
References
- N/A