COMS-1 Maintenance Support
Overview
Maintenance support for key IT assets is available to respond within 24 hours of failure.
| MAC / CONF | Impact | Subject Area |
|---|---|---|
| MACIII | Low | Continuity |
Details
| Threat |
|---|
| Mission-essential systems require maintenance support to be available within 24 hours of a system failure to ensure minimal disruption of operations. Â Establishing a clear MOA or service contract with the responsible maintenance organization or vendor, as well as inventory control for critical items, is essential to maintaining operations. |
| Guidance |
|---|
| 1. Ensure that maintenance support for key IT assets shall be available to respond within 24 hours of system failure by implementing a service agreement stipulating such availability 2. Verify that the maintenance support service agreement specifies availability of maintenance support within 24 hours after a system failure. |
References
- N/A