The organization provides an incident response support resource, integral to the organizational incident response capability that offers advice and assistance to users of the information system for the handling and reporting of security incidents.

IR-7 (1) Automation Support For Availability Of Information / Support

MODERATE

Automated mechanisms can provide a push and/or pull capability for users to obtain incident response assistance. For example, individuals might have access to a website to query the assistance capability, or conversely, the assistance capability may have the ability to proactively send information to users (general distribution or targeted) as part of increasing understanding of current response capabilities and support.

The organization employs automated mechanisms to increase the availability of incident response-related information and support.

IR-7 (2) Coordination With External Providers

External providers of information system protection capability include, for example, the Computer Network Defense program within the U.S. Department of Defense. External providers help to protect, monitor, analyze, detect, and respond to unauthorized activity within organizational information systems and networks.

The organization:

IR-7 (2)(a)

Establishes a direct, cooperative relationship between its incident response capability and external providers of information system protection capability; and

IR-7 (2)(b)

Identifies organizational incident response team members to the external providers.